Guests are able to make reservations on our website or by contacting us directly to reserve through one of our professional agents.

Reservations require a 50% deposit by a major credit card. Once your deposit is processed, we will send a confirmation via email. The remaining balances are due 7-days prior to check-in by VISA, Mastercard or American Express. We do not accept cash or personal cheques for payment.

Yes, you can cancel your reservation. Cancellations up to 14-days before arrival will receive a full refund of the deposit. Cancellations made within 14-days of arrival, the 50% deposit is non-refundable. Full payment is due 7-days prior to arrival, no refund after that. There are also no refunds for late arrivals, no shows or early departures.

Please note, some vacation rental properties will have a longer cancellation policy during peak times. Policies will show on the reservation listing when you reserve online. 

Check-in begins at 4:00 p.m. on your arrival date, as our vacation properties become available. We make our best effort to ensure that your vacation rental is ready by 4:00 p.m. However, there are some situations where additional cleaning or maintenance may be required, and the property may not be ready until after 4:00 p.m. We will contact you once your vacation rental is ready.

Check-out is 10:00 a.m. on the departure date. When checking out please place all used towels into the tubs or shower. Start the dishwasher, remove any trash from the unit, lock the door and return keys (if applicable) to the office.

Early Check-ins can be requested through our Guest Services Team on the day of arrival only, via phone, email or through our contactless check-in app, Canary.

Please note, there is a $50+tax charge for Early Check-ins and all requests are not guaranteed as they are based on availability. This request will only be approved if we have a room available.

We have a minimum age of at least 25 years old to rent a vacation property.